Returns & Refunds Policy

If you are a consumer located in the European Union, you have the right to withdraw from your purchase within 14 days after receiving your order, without giving any reason.

To exercise your right of withdrawal, please contact us at service@hoffman-watches.com.

Please include your order number, full name and the reason for your return request if you wish to provide one. Providing a reason is not required to exercise your legal right of withdrawal.

To be eligible for a return, the item must be unused, in its original condition and complete with all included accessories, tags, manuals and protective materials.

The item should be returned in its original packaging where possible.

You may inspect the product as you would in a physical store, but the product must not show signs of use, damage or wear beyond what is necessary to inspect it.

To request a return, contact us at service@hoffman-watches.com before sending anything back.

Please include your order number, full name and the item you would like to return.

Once your request has been reviewed, we will provide the next steps and return instructions.

Unless the item is faulty, damaged or incorrect, return shipping costs are the responsibility of the customer.

We recommend using a tracked shipping method and keeping your proof of shipment until your return has been received and processed.

Hoffman is not responsible for returned items that are lost or damaged during return shipment when the customer chooses the return carrier.

Please inspect your order upon delivery.

If your item is damaged, defective or incorrect, contact us as soon as possible at service@hoffman-watches.com.

Please include your order number and clear photos of the issue, including photos of the product, packaging and shipping label where relevant.

If the issue is approved, we will offer a suitable solution such as a replacement, repair, refund or store credit, depending on the situation.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed using the original payment method.

Please note that it may take several business days for your bank or payment provider to process the refund after it has been issued.

We may wait to process the refund until we have received the returned item or until you have provided proof that the item has been sent back.

We do not guarantee direct exchanges.

If you would like a different item, we recommend returning your original order and placing a new order once your return has been approved.

This helps ensure that the item you want is still available and that your refund is handled correctly.

For return requests or refund questions, contact us at:

Hoffman
Email: service@hoffman-watches.com
Business: IN2 Commerce
Address: Heidestraat 38, 2330 Merksplas, Belgium
VAT number: BE 1036.364.925