Privacy Policy

Hoffman is operated by IN2 Commerce.

For the purposes of applicable privacy laws, IN2 Commerce is responsible for the processing of personal information collected through the Hoffman website, unless stated otherwise.

Business details:

IN2 Commerce
Heidestraat 38
2330 Merksplas
Belgium
VAT number: BE 1036.364.925
Email: service@hoffman-watches.com

We may collect personal information when you visit our website, place an order or contact us.

This may include your name, email address, phone number, billing and shipping address, order details, payment status, customer support messages, IP address, browser information, website usage data and cookie data.

We only collect information that is necessary to process orders, provide customer support, improve our website, prevent fraud and comply with legal obligations.

We use your personal information to process and deliver your order, send order confirmations and shipping updates, handle returns, refunds and customer support requests, prevent fraud and protect our store.

We may also use your information to improve our website and customer experience, send marketing emails if you have opted in, and comply with accounting, tax and legal obligations.

We process your personal information based on one or more legal bases, including performance of a contract, legal obligations, legitimate interests and consent.

Payments are processed securely through our payment providers. We do not store full credit card details on our own servers.

To deliver your order, we may share necessary order and delivery information with shipping carriers, fulfilment partners and logistics providers.

Payment providers, carriers and fulfilment partners may process your data in accordance with their own privacy policies, security standards and legal obligations.

If you sign up for our newsletter, we may send you emails about new products, offers and updates.

You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at service@hoffman-watches.com.

Our website uses cookies and similar technologies to make the website work, improve performance, analyse traffic and support marketing activities.

Some cookies are necessary for the website to function correctly. Other cookies, such as analytics or marketing cookies, may depend on your cookie preferences or consent where required.

We do not sell your personal information.

We may share your information with trusted service providers, including Shopify, our ecommerce platform, payment providers, shipping and fulfilment partners, email and marketing tools, analytics and fraud prevention tools, and legal, tax or accounting advisors where necessary.

Some of these service providers may process or store personal information outside Belgium or the European Economic Area. Where this happens, we rely on appropriate safeguards required by applicable data protection laws.

We keep your personal information only for as long as necessary for the purposes described in this Privacy Policy.

This may include order processing, customer support, returns, refunds, fraud prevention, tax, accounting and legal obligations.

When personal information is no longer needed, we will delete it or anonymise it where appropriate.

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access or disclosure.

However, no online system is completely secure, and we cannot guarantee absolute security.

Depending on applicable privacy laws, you may have the right to access your personal data, correct inaccurate data, request deletion of your data, object to certain processing, withdraw consent, restrict processing, request data portability or lodge a complaint with a data protection authority.

To exercise your rights, contact us at service@hoffman-watches.com. We may need to verify your identity before processing your request.

If you believe that your personal data has not been handled correctly, please contact us first so we can try to resolve the issue. You may also have the right to lodge a complaint with your local data protection authority. In Belgium, the competent authority is the Belgian Data Protection Authority.

Contact details:

Hoffman
Email: service@hoffman-watches.com
Business: IN2 Commerce
Address: Heidestraat 38, 2330 Merksplas, Belgium
VAT number: BE 1036.364.925